Tag Archives: managed care

Motivational Interviewing Prior to Discharge Improves Outpatient Treatment Attendance


Recently, the New York State Office of Mental Health provided slides regarding the importance of understanding, and preventing behavioral health inpatient readmissions. One factor discussed was the impact motivational interviewing has on attendance to outpatient clinic.

Randomized trial of 121 psychiatric inpatients showed that adding a one hour motivational
interview prior to discharge was significantly associated with attendance at first outpatient appointment compared to Treatment as Usual. (Swanson, 1999)

Our research has shown that an individual’s connection to outpatient treatment has a profound impact on their continued community tenure. Yet, behavioral barriers (feeling hopeless about the diagnosis or treatment, depression, etc) impact the likelihood an individual will remain connected to outpatient clinic. Motivational Interviewing (MI) can be an effective method for the healthcare industry to overcome barriers to effective treatment and engagement with services.

To learn more about this effective technique, go to the Motivational Interviewing Network of Trainers (MINT), or the Center of Evidence-Based Practice page on MI. If you’re interested in gaining skills in this non-judgemental, non-confrontational approach to various forms of behavior change, check out the description of our online course that we developed with Dr. Jonathan Fader. You can sign up to take the course easily, and quickly from there. Also, if you’re trying not to eat cake, DO NOT CLICK ON THIS LINK.

Steps for Preparing for Managed Care [Infographic]

If you provide behavioral or physical health services for Medicaid consumers, you have probably heard about the changes to both systems. You may have even heard that you need to prepare for Medicaid Managed Care. What is managed care?

Managed Care is a term that is used to describe a health insurance plan or health care system that coordinates the provision, quality and cost of care for its enrolled members. – NY State Department of Health

What isn’t discussed is how to prepare your organization and staff for this change. What steps need to be taken? Do you have the infrastructure and right people in place to take those steps? How do you measure your achievements and outcomes? Are those the achievements and outcomes Medicaid Managed Care will find valuable?  CCNY, Inc. is here to help with an infographic describing the steps, and expectations to prepare your organization for Managed Care.


[PDF Version]

If you are interested in getting support in this process, contact us for more information.  We would be happy to help.



New York State Managed Care: Are You Ready? Get Your Assessment Here

While reviewing the NYS Medicaid Managed Care Kick Off Videos (Part 1 and Part 2), there was an interesting tool referenced on slide 78. The Managed Care Technical Assistance Center (MCTAC) has created an online readiness tool for managed care. Although, the date to participate in their data collection and dissemination has passed, it is a very useful tool for assessing your organization’s readiness, and identifying areas of strength and improvement. It is a five-page tool you will want to use with your leadership team and staff. Here’s an example, does your organization have an individual responsible for managing the Quality Assurance/ Quality Study expectations of MCOs? I hope you find it valuable in preparing for the future.

If you find you need assistance in improving your processes or procedures, let us know and we would be happy to help.