Heidi A. Milch, LMSW is the founding (and current) Executive Director of Community Connections of New York, Inc., established in 2008. Heidi graduated with a degree in international business (concentrating in Spanish and Latin American Area Studies) from the American University in 1993 and after working in international telecommunications in Washington, DC and Miami, returned to her hometown of Buffalo in 1996 to complete a Masters in Social Work at SUNY Buffalo.
After graduate school Heidi focused her clinical social work in the area of child abuse prevention, family preservation and youth development at Catholic Charities and then as the Clinical Director of Families United from 2000-2005, a SAMHSA grant-funded community based mentoring program for pregnant and parenting teens. From 2005-2008, Heidi was with Gateway-Longview as the Director of Program Development, and later became Vice President. Her primary functions included the development, implementation and oversight of the agency’s performance and quality improvement program, program evaluation, community collaborations, supervision of the training department, and new program development.
Heidi has successfully completed both Green Belt and Black Belt Six Sigma Quality Improvement trainings, as well as training on Results Based Accountability offered by The Fiscal Policy Studies Institute and received certification in High Performance Teambuilding presented by University at Buffalo’s School of Social Work Office of Continuing Education. Heidi has participated as a federal grant reviewer for multiple federal agencies and has co-authored and published peer-reviewed journal articles. Additionally, she has presented at more than 10 national conferences regarding evaluation, quality improvement and children’s behavioral health and human services since 2008.