Research and Evaluation Articles

Medicaid Managed Care – What Is It; How to Prepare

If you provide behavioral or physical health services for Medicaid consumers, you have probably heard about the changes to both systems. You may have even heard that you need to prepare for Medicaid Managed Care. What is managed care?

Managed Care is a term that is used to describe a health insurance plan or health care system that coordinates the provision, quality and cost of care for its enrolled members. – NY State Department of Health

What isn’t discussed is how to prepare your organization and staff for this change. What steps need to be taken? Do you have the infrastructure and right people in place to take those steps? How do you measure your achievements and outcomes? Are those the achievements and outcomes Medicaid Managed Care will find valuable?  CCNY, Inc. is here to help with an infographic describing the steps, and expectations to prepare your organization for Managed Care.


[PDF Version]

CCNY works with health and human service organizations to provide data-driven recommendations that will improve the organization. If you are interested in getting support in this process, contact us for more information.  We would be happy to help.



To Prepare for Managed Care, You Will Need to Combine Data on Fiscal and Clinical Performance

Jamie Stewart of Open Minds, a market and management best-practice firm supporting health and human service organizations, wrote an excellent article on the challenges for the Behavioral Health system, “Are You Ready To Be A Certified Community Behavioral Health Center?” He says,

The CFO’s biggest challenge now is finding a way to combine fiscal data systems with clinical performance management to produce the management data needed to hit payer-mandated performance requirements and manage value-based contracts.

In order to gather, analyze, and display this data, you may need to integrate data sets that are not connected to each other. For example, you accounting and fiscal management software may not be integrated with your Electronic Health Record in a way that helps you understand the cost of services. You will need not only know how well your clients are performing on clinical outcomes, but also how much those outcomes cost your agency to provide. 

Open Minds have several articles on this issue that may help:

If you need assistance in gathering, integrating, and developing dashboards to support this work, let us know. We would love to speak to you.

Evaluator Opening at CCNY

CCNY is looking for an Evaluator to join its team. This position is full time and offers a great PTO and benefits package.

The Evaluator is responsible for evaluating and researching various programs (Subject areas: Physical and Behavioral Health, Social and Human Services, Education, Arts). The Evaluator will be responsible for developing evaluation designs, methods and instrumentation; collecting, coding, analyzing and interpreting quantitative and qualitative data; conducting interviews, focus groups, and systematic observations; and reporting evaluation findings to a variety of constituents.


  • Develop appropriate evaluation strategies, plans and solutions for health and human service programs
  • Analyze quantitative and qualitative data using advanced statistics  (i.e. regression analysis, multilevel modeling, pattern analysis)
  • Perform cost and ROI data analysis
  • Conduct focus groups and interviews
  • Create meaningful reports using appropriate and creative data visualization techniques
  • Develop working relationships and partnerships with community partners and stakeholders
  • Supervise student evaluation projects as identified
  • Conduct and write Literature Reviews
  • Manage and monitor implementation of data collection for programs
  • Monthly Travel required

Minimum Skills/Qualifications

  • Minimum of 1 year of paid experience conducting program evaluations
  • Graduate Degree in Social Work, Public Health or related field
  • Proficient in Microsoft Excel, Access and Word
  • Presentation Skills
  • Data visualization
  • Advanced data analysis, report preparation and utility of findings/results (will be asked to produce examples)

Preferred Skills/Qualifications

  • Experience conducting research in the behavioral sciences
  • Knowledge of relational databases, such as Access and SQL
  • Use of statistical software such as SPSS/PASW, SAS, Minitab or STATA, or other related statistical processing tools
  • Grant Writing


If you are interested in applying for this position and meet the requirements, please submit a cover letter and resume to

CCNY’s Eval. Team Working in DC on Healthy Transitions for Youth

LaIMG_1377st week the evaluation team participated in SAMHSA’s Now is the Time: Healthy Transitions for Youth grantee meeting in DC with our DC-based Project Team. This was a great opportunity to connect and learn with the 17 other grantee teams from around the country. The Healthy Transitions grant is geared around developing better supports for Youth who are aging out of child services (i.e. foster care, school, child/adolescent behavioral health services) and into adult services. This group is uniquely vulnerable to fall through the cracks and disengage from critical services. The team in DC is working with local agencies, Youth leaders, family advocates to develop and implement specific services and supports to bolster Youth during this transitional time so that they can continue receiving needed services and ultimately flourish as they come into adulthood. The evaluation team will work closely with the program implementation team to help monitor progress, identify and overcome obstacles and ultimately support the projects in being as successful and impactful as possible.

Summer Fairs: How Many Will Attend? Let the Data Guide You

With the end of summer here, it only means one thing – fairs!  From the rides, animals, concerts, and of course the food, tens of thousands of people experience the fun of county and state fairs each year.  This means countless hours planning the multi-day events to ensure the necessary resources are present to meet the demand of the people.  But just how much parking/food/hand sanitizer is needed?  Directors and managers use historical attendance records to predict the attendance for future fairs.  Voted as one of the best in the country, The Great New York State Fair sees record-breaking attendance year after year.  New attractions consistently help to draw people.  However, attendance can also vary based on weather, including both temperature and precipitation.  The Dane County, WI Fair looked at just how temperature and rain affect fair attendance.  Analyzing various factors such as temperature, precipitation, new attractions, and new foods can help fair directors and managers better plan and prepare for upcoming fairs.
Eval Long Post - 2015 07 29 picThe Research and Evaluation Department at CCNY, Inc. specializes in health and human services industries using historical data to understand the present and predict the future.  Additionally, for a comprehensive data analysis and report, quantitative and qualitative data can be broken into subgroups to determine if a difference exists between groups.  Covariates and potential confounders are also frequently analyzed to help organizations make the most informed decisions for continuous quality improvement.  Contact us today to learn more about how we can help turn your data into an actionable future.

CCNY is Hiring an Analyst

CCNY, located in Buffalo, is looking for a full time Analyst to join its Research and Evaluation team.

Responsibilities include:

  • Extracting, transforming and loading data to and from different internal and external environments
  • Create and maintain relational databases
  • Building, querying, maintaining and repairing databases
  • Create forms for user interfaces and report generation
  • Author data reports using best practice standards of data visualization
  • On-time delivery of tasks within a team environment
  • Serve as project lead on data integration projects (manage complex timelines, remain within project scope, remain within project budget)
  • Professional communication and interaction with staff and customers
  • Use of best practice standards as related to data integration, technology and data visualization


  • Bachelor’s degree in a related field.
    • Graduate degree and/or background in any of the following areas: Healthcare, Human services, juvenile justice, mental health services is preferred
  • Documented work experience with database development and maintenance (SQL, SQL Server, Visual Studio, Visual Basic)
  • Highly proficient in Microsoft Excel including formulas, conditional formatting, cleaning data, generating pivot-tables, and creating visually appropriate graphs and charts.
  • Advanced data visualization skills, familiarity with Tableau data visualization software or a similar program
  • Grant writing experience a plus
  • Proficiency in PASW/SPSS or SAS including transforming and calculating variables, conducting descriptive and bivariate analyses, and conducting t-tests and multiple regression is a plus and gets you to the front of the line!

CCNY offers excellent benefits and PTO.  If you meet the requirements listed and are interested in applying for this position, please submit a cover letter and resume to:

Data Untangles the Complexity of Human Experience

Although data can seem unfeeling and unapproachable at times, it can actually help us develop better understandings and appreciation for individual personal experience and complex social issues. Although sometimes the media can lead us to believe that everyone within a single  group has the same life experiences and same opinion, data can help us break this a part and better understand how the intricacies of one’s life (i.e. gender, income, age, ethnicity, educational background, cultural background) can have a significant influence on their experiences.

In the article by Hayley Munguia published by FiveThirtyEight, the writer looks at Data from The National Transgender Discrimination Survey Report (2011) in light of Bruce Jenner’s recent interview with Diane Sawyer about his* struggles with his gender identity. They examine the impact that age, socioeconomic status has on individual experiences of Transition.Capture

This type of quantitative data (2011 Report) together with qualitative experiences (Bruce Jenner’s interview) are crucial in developing appreciation for the nuances of personal experience, and can also be particularly important for Human Service agencies and providers. Data such as these help us to identify the most vulnerable groups, and help us target supports and interventions where they are most needed.

*This writer is using male pronouns as Jenner indicated this as his preference for now.

March Madness: Applying Data and Statistics to the Real World

News, Research and Evaluation

Now in its 76th year, the National Collegiate Athletic Association’s (NCAA) Men’s Division I Basketball Championship Tournament continues to capture the minds of millions.  The tournament of 68 teams, dubbed March Madness, brings in over $500 million in revenue and over 20 million television viewers for the Championship game.  This year, 11.6 million brackets were entered into ESPN’s Tournament Challenge alone.  Statistics and data tell us our chances of a perfect bracket is less than 1 in 9.2 quintillion.  Still, we can use statistics to estimate the probability of each team winning the tournament, at the beginning and as it progresses, the likelihoods of upsets, and forming a risk-adjusted bracket.  Historical data helps us to formulate these predictions and develop strategies of picking the teams.

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The Research and Evaluation Department at CCNY, Inc. utilizes data to help us understand the past, present, and predict the future for clients throughout the health and human services industries.  We help organizations make informed decisions to better their chance of success in the future.  Contact us today to learn more how we can help turn your data into action for a better future.