Author Archives: Director of Community and Technology Development

Health Begins Where We Live, Learn, Work, and Play


This has a great discussion on how poverty, racial disparity, and health inequities impact health and mental health outcomes. An excellent video on the Social Determinants of Health by Community Technical Assistance Center (CTAC).


Get to Know CCNY – Emily Rader

News, Our Staff

Knee SocksWe want you to know our staff like we know each other!  This week we asked Emily Rader, Program Analyst 7 Questions.  Here is what she has to say

What do you like to do in your spare time? Attend music shows, travel, dance/sing along to different music, read, love on my pets, watch Netflix/Amazon Prime (Orphan Black is the best show for all the nerd/sci-fi fans!!!).

What inspires you? Nature. Mountains. Travel.

Why is CCNY’s mission important to you? I believe in data-informed decision making for policy development and program improvement. I wanted to work for an organization that shared these same values and that partnered with community service agencies to best serve clients and improve the community.

Who is a hero of yours? My grandma, Janet. She always knows how to make me smile.

What’s something quirky about you? I love wearing knee-high socks that, most of the time do not match. I currently have more photos on my phone of my cats (Gaston and Colette) than I do of any one person.

What’s in your coffee? I do not drink a lot of coffee and prefer tea to coffee. The perfect tea mixture is Lipton iced tea with sweet-n-low (2 packs), or Gold Peak extra sweet tea.

I will never be seen without….. My phone.

Wanna chat with Emily, you know she’ll have her phone with her…..she can be reached via:



What is a Human Service Value Proposition?


Infographic on the value proposition life cycleCCNY’s Executive Director, Heidi Milch, will answer this question at the Adirondack Health Institute’s 2016 Summit “Innovative Approaches to Rural Health Care” on September 29, 2016 in High Peaks Resort, Lake Placid. She will discuss:

  • what a value proposition is and why it is needed;
  • what are the different customer bases and their relationship to the agency value proposition;
  • how to identify value from different perspectives; and
  • how to understand differences in types of data being collected and the relationship to the value proposition.

If you are interested in learning more about her presentation, contact us.

A Resource for Finding Managed Care Organizations in Your Region

News, Resources

Although authorizations for managed care start October 1st, your organizations needs to start working with the managed care companies now. In order to begin, you will need to know who to contact and how they want to establish relationships with the organizations in your community. Managed Care Technical Assistance Center of New York (MCTAC) has provided a matrix that allow you to look up by region who to speak with at each MCO about authorizations. Once you’ve begun your discussions, if you want to get updates from our website in your email, sign up for our newsletter.

Medicaid Managed Care – What Is It; How to Prepare

If you provide behavioral or physical health services for Medicaid consumers, you have probably heard about the changes to both systems. You may have even heard that you need to prepare for Medicaid Managed Care. What is managed care?

Managed Care is a term that is used to describe a health insurance plan or health care system that coordinates the provision, quality and cost of care for its enrolled members. – NY State Department of Health

What isn’t discussed is how to prepare your organization and staff for this change. What steps need to be taken? Do you have the infrastructure and right people in place to take those steps? How do you measure your achievements and outcomes? Are those the achievements and outcomes Medicaid Managed Care will find valuable?  CCNY, Inc. is here to help with an infographic describing the steps, and expectations to prepare your organization for Managed Care.


[PDF Version]

CCNY works with health and human service organizations to provide data-driven recommendations that will improve the organization. If you are interested in getting support in this process, contact us for more information.  We would be happy to help.



CCNY Seeks Quality Improvement Coordinator


CCNY is looking for a new team member. Is it you?

Our team provides health and human service organizations with innovative solutions, tools and resources to ensure the right people have the right services at the right time to achieve the right outcomes. We use advanced analytics to help our clients measure their efforts, impact and outcomes and provide data driven recommendations and quality improvement methods that will improve their organization.

We are looking for someone to join our expanding quality improvement department – check out the job description and please share this information!

Download (PDF, 209KB)

Integrating Social Factors into State Medicaid Programs: An Issue Brief for States

News, Resources

social determinantsManatt Health, with support by NYSHealth and Milbank Memorial Fund, has developed an issue brief reviewing laws and regulations of state Medicaid programs. It identifies opportunities to integrate social interventions into state’s “coverage, payment, and delivery models.

The four specific areas of social support services that are covered in this report are of particular interest to states—and are also areas in which Medicaid has a role. The four areas are:

  • Linkages to social service programs that can offer help with food assistance, rent, child-care costs, heating bills, and other major household expenses;
  • Stable housing provided through services that help people find and remain in homes, including assistance locating a home, making home repairs, and training in navigating relationships with landlords or other tenants;
  • Employment and job stability, including ways to help people prepare to enter the job market or to find and keep a job; and
  • Peer and community supports addressed by care coordinators who offer support and assistance in navigating the system, as well as by peer support specialists who come from a beneficiary’s community or who have had similar experiences and can offer counseling, advice, and other support.

For more, review the issue brief on the NYSHealth website. For more information about managed care reform, sent to you once a month via email, sign up for our newsletter.


CCNY Collaborates with Catholic Charities of Broome County on Data Integration Project

News, Tech Solutions

CCNY is excited to work with Catholic Charities of Broome County to integrate data for their Adult Health Homes. The project, which will create an integrated data set from their network of providers, will last for 15 weeks. We are excited to take on this challenge with them to improve the quality of their information and reporting.

If you would like to keep up with our posts or want more information on how we can help with your projects, subscribe to our newsletter.