Presentation Title:
"Looking at the Big Picture While Reading the Fine Print: Transforming Evaluation Data Into Agency and Larger System Improvement"
Presentation Description:
It is not enough to have evaluation results and data readily available as the use of said data is what transforms practice and ultimately the outcomes for those served. Every quarter, Community Connections of New York (CCNY) evaluates the effectiveness of all six care coordination agencies providing wraparound for Erie County, NY. Evaluation data, stakeholder input and current literature inform the development of program QI plans. When completed, these plans are reviewed for unique (agency specific) and mutual goals across multiple agencies. CCNY responds with a two-pronged approach: continue providing ongoing support for each agency as well as advocating for system development to affect all care coordination agencies. The presentation will discuss this process in three care coordination agencies, describing how evaluation and improvement efforts can be used to value individual agency needs as well as address gaps within the overarching system of wraparound in Erie County.
Presenters:
- Brian Pagkos, Community Connections of New York
- Heidi Milch, Community Connections of New York
- Christa Foschio-Bebak, Community Connections of New York
